Q: What do I need when calling customer service for assistance?
A: Please have your products model or catalog # ready along with your original proof of purchase.
Q: What is your manufacturers warranty?
A: Baccus Global warrants our products against defects in materials and workmanship for a period of ONE (1) YEAR (unless otherwise stated) from the date of retail purchase by the original end-user purchaser. If there is a defect and a valid claim is received within the Warranty Period, the defective product can be replaced.
Q: What documentation will I need in order to warranty my product?
A: A copy of the sales receipt will need to be submitted along with a Return Material Authorization (RMA) number, which you will receive from us, prior to product submittal.
Q: How do I obtain a Return Material Authorization (RMA) number?
A: At this time we only issue RMA numbers to customers who call our customer service department toll free at 877-571-2391.
Q: What is the warranty replacement turnaround time?
A: Once our warranty department has received your product it will take between 4 to 6 weeks. Baccus Global will pay the shipping costs to return the product to you.
Q: How often do I need to recharge my jump starter?
A: As a general rule, jump starters should be charged for 24 - 48 hours immediately after purchase and after every use. It is also recommended to recharge every 30 - 60 days for approximately 12 hours or until the battery status indicators show full when the product is not in use. Periodically recharging the jump starter will maximize the efficiency of the internal battery; and ensure that it’s always ready when you need it, as well as greatly prolonging its service life.
Q: How do I recharge my jump starter/power station?
A: The vast majority of Baccus Global’s jump starter/power station products have a built in AC charging adapter. Simply connect a household extension cord into the AC charging adapter on the unit to begin charging. Unplug the extension cord when the green charging LED illuminates solid or flashes. Models without a built-in AC charging adapter connect to our jump starters using a small barrel pin connection.
Q: How do I know when my jump starter is fully charged?
A: All Baccus Global jump starters have battery status indicators. Our units can have 2 - 4 LED indicators, depending on the model. When all of the LED indicators illuminate and the green LED lights up or flashes, the unit is fully charged. These indicators act like a battery “fuel gauge” to show how much charge the internal battery currently has.
Q: What happens if I connect my jump starter backwards/reverse?
A: It is very important to review the safety warnings and instruction manual before use. All Baccus Global jump starters have reverse polarity alarms. This will give you an audible alarm and visual indication if you connect the cables in reverse, which will remain until you disconnect the cables. Be advised that the unit is to be in the OFF position when first connecting it to the battery. Reversing the polarity of a jump starter that is in the ON position upon connection may cause irreparable damage and will void the product warranty.
Q: What is the difference between a jump starter and a battery charger?
A: A jump starter is a product with an internal portable battery with jumper cables attached. Jump starters must be recharged and can boost a vehicle without the need of another vehicle or being plugged into household AC power. A battery charger has no battery and must be plugged into household AC power to function. Battery chargers are designed to charge automotive batteries or for maintaining a charge; whereas jump starters assist your vehicle's battery to start a vehicle.
Q: Why don't the LED indicators illuminate when I press the battery status button?
A: The battery status button may need to be pressed & held for several seconds to get battery status indication. If the jump starter was not properly maintained and its internal battery is completely depleted the indicator lights may not illuminate.
Q: Why is there no output to the clamps?
A: The power switch must be turned ON. All of our jump starters have safety features such as an ON/OFF power switch that prevent sparking or arching until a proper connection is established.
Q: Is it safe to leave my battery charger connected for extended periods of time?
A: Yes, it is safe. Baccus Global battery chargers have a mantainer feature that keeps the battery at the optimal level without overcharging it. This feature helps to prolong the battery service life. The charger will operate in this mode until disconnected.
Q: Why does my battery charger require the battery to have at least 2-4 volts of power to operate?
A: Baccus Global battery chargers have a safety feature that prevents power to the clamps until the proper polarity is detected. This requires voltage in the battery. Other than deep cycle marine batteries, deeply discharging a typical automotive cranking battery to this low of voltage is very damaging and not recommended.
Q: What is the “Overtime Condition”?
A: The Overtime Condition indicates that the battery has not accepted a charge after 18 hours of continuous charging. The battery may have internal damage and needs to be replaced. In order to determine if this is the case, have the battery tested by a professional battery technician.
Q: What types of batteries can be charged with my battery charger?
A: Most Baccus Global battery chargers either automatically select the battery type or give the user the option of battery type to be charged. These battery chargers will charge the following 12VDC battery types; WET, GEL, AGM, as well as deep cycle cells. Refer to the manufacturer's specifications for your battery type.
Q: How does the battery reconditioning feature work?
A: The Battery Reconditioning feature (not on all models) is an automatic mode that once started, continues for 24 hours and then stops. A series of electrical pulses attempt to break the crystalline form of lead sulfate that has formed in the battery to turn these chemicals back into useful electrolytes. More than one 24 hour cycle may be needed to restore the battery. However, if after 5 cycles this does not improve the battery's condition, discontinue and recycle the battery.
Q: What charge rate should I use to charge my battery?
A: The charge rate depends on the size and capacity of the battery and how quickly you want to recharge it. Most Baccus Global chargers are fully automatic and monitor the charging via the microprocessor. If the rate selected is too high for the connected battery size/type then the charger will adjust the charge rate automatically.
Q: Can I use my battery charger to start my vehicle with a dead battery?
A: Some Baccus Global Battery Chargers have an Engine Start feature or Engine Start Timer, Either feature can be used to help start a vehicle with a dead battery.
Q: My battery maintainer makes a clicking noise and the LED changes from yellow to green, is this normal?
A: Yes, some Baccus Global battery maintainers have a switching relay that switches the unit on and off as certain pre-determined voltages are reached. The clicking sound is normal operation and the switching from yellow to green simply indicates this operation. Depending on the model, yellow indicates it is charging and green indicates the battery is fully charged.
Q: I have had my battery maintainer connected to my battery for an extended time and it has never stopped charging. Is this normal?
A: A battery maintainer is designed to maintain a battery's charge level and not to recharge a discharged battery. The maximum amperage of a maintainer is 2 amps and may take a significant amount of time to recharge a discharged battery. This depends on the battery capacity and the level of discharge.
Q: Is the fan supposed to run all the time?
A: It is normal for the fan to be on in order to keep the transformer and electrical circuitry cool during normal charger use. Keep the area near the charger clear of obstructions to allow the fan to operate efficiently.
Q: Why is my inverter beeping?
A: All of Baccus Global's power inverters have voltage and short circuit protection alarms and shutdown. This audible alarm indicates there is a voltage problem, a short circuit with the connected appliance, or that the connected battery is nearing approximately 11 volts. Check the battery voltage and make sure it falls in the nominal operating voltage of the inverter. Reference the Product Instruction Manual for these specifications.
Q: How do I know what size inverter I need?
A: Most 120V AC powered appliances have a rating label on the product or has rating information in the manual. Locate the input specifications for the appliance. These are usually listed in amps. Most power inverters are rated in watts. Approximately 110 watts = 1 amp. (i.e. if you have an appliance with an input current of 1.5 amps you would need at least 165 watts.) We recommend a larger model than you think you'll need (at least 10% to 20% more than your largest load).
Q: What can my inverter power using the DC accessory plug through my vehicle's accessory outlet (cigarette lighter)?
A: All of our power inverters that are 500 watts and under come with both an accessory outlet (cigarette lighter) input cable and battery clips. The reason for this is due to the limitations of a vehicle's accessory plug outlet, a typical vehicle accessory outlet can only safely produce about 100 AC watts. The DC accessory plug in your vehicle provides enough output for our inverters to run small appliances such as personal computers, cell phones, portable DVD players and other smaller electronics.
Q: Can I connect my large power inverter to a vehicle accessory outlet plug?
A: Yes, most Baccus power inverters have a have a separate connection port for an included vehicle accessory power cord. This will allow you to use the inverter inside the vehicle, with a limit of 100 watts through the vehicles DC accessory outlet. See product specifications for more details and always read and follow the instruction manuals.
Q: Can I use your power inverters to power my medical device (CPAP, etc.)?
A: No, do not use any Baccus Global power inverter with medical devices. It is not tested for medical applications
Q: How do I know when my spotlight is fully charged?
A: Baccus Global offers many different models which have different types of battery status indicators. Reference the Product Instruction Manual for details regarding your particular light's battery status LED indicators. Typically, a spotlight's LED indicators will illuminate solid or change to green when fully charged.
Q: How often should I charge my spotlight?
A: Baccus Global suggests that you recharge your spotlight immediately upon purchase, after every use (even if only for a short period) and every 30 days to maintain the battery capacity. Lithium-Ion products are recommended to be recharged every 6 months when not in use.
Q: My spotlight is not turning on, what could the problem be?
A: Baccus Global spotlights containing sealed lead acid batteries (these spotlights are physically heavier) require frequent maintenance (recharging) to maintain optimal battery life. All batteries lose energy from self-discharge over time and more rapidly at higher temperatures. If a spotlight is not charged for long periods of time, or is left in a discharged state, the internal battery will hold less of a charge, which results in decreased overall runtime. We also recommend checking the halogen bulb filament for any damage as it may be blown, and replace if necessary. Our lithium-ion spotlights require less maintenance and they need to be recharged after every use or every 6 months. LED and HID bulbs are not user serviceable and cannot be replaced.
Q: What is the runtime of my halogen spotlight?
A: This will depend on the model, as the battery and bulb size (wattage) determine the runtime. Reference the product instruction manual for more detailed information. Typical runtime for most Halogen spotlights is approximately 15 - 25 minutes. Baccus Global offers other bulb technology spotlights, such as LED or HID, if you are looking for longer runtimes and/or more powerful output.
Q: What does “Corded/ Cordless” mean?
A: Corded means that the unit can be powered through the power/recharging cord (corded spotlights are powered through DC cords only). Cordless indicates the unit has an internal battery and can be used without a cord.